"Can you hear me?" "Are you there?" "Is this you?" Most people have been asked these questions in a phone call. News outlets and organizations across the country report that people are receiving calls from individuals who ask questions designed to get a "yes" answer. But responding "yes" may leave people on the hook for more nuisance calls and maybe even unauthorized charges. This new scheme is called the "Can You Hear Me?" Scam.
The calls go like this:
"Chris" received a call while he was eating dinner. He answered the call, and a person asked, "Can you hear me?" Chris replied "yes." He then heard a recording that claimed he had won a free cruise. Chris realized the call may be part of a scam and hung up.
How the scam works
The details of this scam vary, but it always begins with a call, usually from a telephone number that appears to be local. When the person answers the call, the scam artist tries to get the person to say "yes" - most often by asking, "Can you hear me?," "Is this the lady of the house?," or a similar question. By responding "yes," people notify robo-callers that their number is an active telephone number that can be sold to other telemarketers for a higher price. This then leads to more unwanted calls.
In some cases, the caller may record the person saying "yes." Scam artists may be able to use a recorded "yes" to claim that the person authorized charges to his or her credit card or account. How can scammers access your account? Some companies share their customers' information with third‑party companies or allow third parties to charge customers' accounts (called "cramming") in exchange for payment. Scam artists may also obtain financial information from data breaches or leaks or through identity theft.
How to protect yourself
Whether the "Can you hear me?" calls are simply nuisance calls or something more sinister, there are steps you can take to avoid falling victim to phone scams.
• Check phone numbers closely. Scam artists spoof calls to make them appear to be from a local telephone number. Even if a number appears to be local, it is best to avoid calls from numbers with which you are not familiar.
• Hang up. If you answer a call that seems suspicious, hang up. Remember, "Minnesota Nice" does not apply to scammers. It is not rude to hang up abruptly on a suspicious caller. In fact, the more time you spend on the phone with a scam artist, the more likely you are to be roped into a scam... and to get even more nuisance calls down the road.
• Carefully review your financial statements and telephone bills. Whether or not you have been targeted by a scam, it is a good idea to review your bills line-by-line for unauthorized or fraudulent activity. The law provides some protection for people to dispute unauthorized charges to their credit cards and bank accounts, but these laws generally impose time limits. It is important to check right away for charges you did not make or approve so you have time to file a dispute.
Reporting unwanted calls
If you receive a call that may be part of a "Can You Hear Me?" scam, you should report it to the Federal Trade Commission (FTC). The FTC has the authority to enforce federal laws regulating nuisance calls and interstate fraud over the telephone. The FTC may be reached as follows:
• Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue Northwest, Washington, DC 20580, Toll-free: (877) 382-4357, Website: www.ftccomplaintassistant.gov
For more information, or to file a complaint, contact the Office of Minnesota Attorney General Lori Swanson as follows:
• Office of Minnesota Attorney General Lori Swanson, 445 Minnesota Street, Suite 1400, St. Paul, MN 55101, (651) 296-3353 or (800) 657-3787, TTY: (651) 297-7206 or (800) 366-4812.
Once a month, the Minnesota Attorney General's Office provides a consumer column as a public service announcement to help keep people informed about the latest consumer scams and other problems about which the office hears from the public.