Lake View Hospital and Lake View Medical Clinic in Two Harbors have been recognized by the Minnesota Hospital Association (MHA) and Stratis Health for participating in the statewide Culture of Excellence program.

To earn this recognition, Lake View participated in a yearlong Culture of Excellence development group. Greg Ruberg, president and chief executive officer, and Nycole Johnson, clinical informaticist, convened a staff team to address four areas of organizational culture: creating or updating standards of behavior, developing a peer recognition program, incorporating service recovery plans and engaging in leadership development.

By addressing these areas, Lake View led improvements in quality and safety of patient care, improved efficiency, created better patient care experiences and increased employee engagement.